MetafluxUK Return and Refund Policy

At Metaflux UK, we are committed to providing high-quality industrial and specialized products. Our return policy ensures fairness for our customers while protecting our business operations.

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your order. To qualify for a return:

• The item must be in its original condition—unopened, unused, and in its original packaging.
• Proof of purchase, such as a receipt or invoice, must be provided.

Certain items are not eligible for return, including:

• Custom or bespoke products made to your specifications.
• Sale or discounted items.

To initiate a return, please contact us at sales@metafluxuk.co.uk with your order details. Once approved, returns should be sent to the following address:

Unit 62, Southmoor Lane Workspace, Southmoor Lane, Havant, ENG, PO9 1JW, United Kingdom

Returns sent without prior approval will not be processed. Please note:

• Buyers are responsible for all return shipping costs.
• For international returns, particularly from outside the United Kingdom, shipping times may vary. Ensure you factor in potential delays when returning items.

For any return-related inquiries, contact us at sales@metafluxuk.co.uk.

We encourage you to inspect your order immediately upon receipt. If you find any defects, damage, or receive an incorrect item, please reach out to us within 7 days at sales@metafluxuk.co.uk. We will evaluate your claim and, if eligible, provide a resolution, which may include replacement, refund, or exchange.

Exchanges are not guaranteed and are subject to approval based on the condition of the item and the reason for the exchange. We do not offer exchanges if there is a price difference between the returned product and the requested replacement, unless the item arrives damaged, defective, or incorrect due to our error.

If you wish to exchange an item, the fastest method is to initiate a return for the item you no longer need (following the return process above). Once the return is approved, you can place a separate order for the new product.

For further assistance or questions about exchanges, please contact us at sales@metafluxuk.co.uk.

If you are located in the European Union, you are entitled to cancel or return your order within 14 days of receipt without providing a reason, as per EU consumer rights. However:

• The item must remain in its original and unused condition, including all packaging.
• Proof of purchase, such as a receipt or invoice, is required.
• The buyer is responsible for all return shipping costs for orders canceled under this provision.

Please ensure items are carefully packaged to prevent damage during return transit. For assistance with cancellations or returns, contact us at sales@metafluxuk.co.uk.

Once we receive and inspect your returned item, we will notify you of the outcome. If your return is approved:

• A refund will be processed to your original payment method within 14 business days.
• Refund times may vary depending on your bank or payment provider. If your refund has not been received after 30 business days, please contact us at sales@metafluxuk.co.uk.

Refunds will not be issued if:

• The returned item does not meet the eligibility criteria (e.g., used or damaged items).
• The item was a custom or bespoke product.
• The item was purchased on sale or at a discounted rate.

• Our products are carefully packaged to ensure they reach you in perfect condition. However, some items, such as sprays, industrial coatings, and chemical products, may have specific return or exchange restrictions due to safety regulations.
• Metaflux UK reserves the right to amend this policy at any time to ensure compliance with applicable laws and fairness for all parties.

For further assistance, please contact sales@metafluxuk.co.uk.