Privacy Policy
Introduction
Southforge Industrial Ltd trading as MetafluxUK (“MetafluxUK”, “we”, “our”, “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place orders, contact us or use our services.
By using this website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We may collect and process the following information:
- Name
- Company Name
- Billing and delivery addresses
- Email address
- Telephone number
- Payment and transaction details
- Order history
- Website usage information
- IP address and browser/device information
Information may be collected when you:
- Place an order
- Create an account
- Submit an enquiry
- Request technical support
- Subscribe to marketing communications
- Browse the website
How We Use Your Information
We use your information to:
- Process and fulfil orders
- Provide customer support
- Manage trade accounts
- Respond to enquiries
- Improve website functionality and customer experience
- Process payments and deliveries
- Send order updates and service communications
- Send marketing communications where consent has been provided
- Comply with legal and regulatory obligations
Marketing Communications
Where permitted, MetafluxUK may send product updates, technical information, promotions or marketing communications.
You may unsubscribe from marketing communications at any time by:
We do not knowingly send marketing communications to individuals under the age of 18.
Cookies & Analytics
Our website may use cookies and analytics technologies to improve functionality, monitor website performance and enhance user experience.
Cookies may be used for:
- Website functionality
- Shopping cart and checkout processes
- Analytics and performance tracking
- Security and fraud prevention
We may use third-party analytics services such as Google Analytics to help us understand website traffic and user behaviour.
You can manage or disable cookies through your browser settings.
Sharing Your Information
We may share personal information with trusted third-party providers where necessary for business operations, including:
- Payment providers
- Delivery and courier services
- Website and hosting providers
- Marketing analytics platforms
- Professional advisers or regulatory authorities where legally required
We do not sell personal information to third parties.
Data Security
MetafluxUK takes reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary for:
- Order processing
- Customer support
- Legal, accounting and tax obligations
- Business record keeping
Information no longer required will be securely deleted or anonymised where appropriate.
Your Rights
Under applicable data protection legislation, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Restrict or object to certain processing activities
- Withdraw consent for marketing communications
- Request a copy ofinformation held about you
Requests relating to personal information should be sent to:
sales@metafluxuk.co.uk.
Age Restrictions
Certain products sold by MetafluxUK may be intended for professional, industrial or age-restricted use.
By purchasing from this website, customers confirm they are legally permitted to purchase and use the products ordered.
Third-Party Websites
This website may contain links to external websites. MetafluxUK is not responsible for the privacy practices or content of third-party websites.
Changes To This Policy
MetafluxUK reserves the right to update or amend this Privacy Policy at any time.
Any updates will be published on this page.
Contact Information
Southforge Industrial Ltd t/a MetafluxUK
Unit 6, Beaver Industrial Estate
Southmoor Lane
Havant
PO9 1JW
United Kingdom
Email: sales@metafluxuk.co.uk.